To buy in our online store must follow these 4 steps:

    You must first choose the product and quantities to buy with the “Add to Cart” button. After choosing your product can “Continue Shopping” to choose other products or “Confirm and Pay” to continue the process of your order.
    After confirming the products that you want, the client must identify themselves:

    • New client: The new client must register an account with their email as an identity, establish a password and fill in their delivery details .Please check your details correctly!
    • I have already got an account: If you have already purchased and have created an account before, you will be able to enter and recuperate your details with the email and password.
    After identifying yourself, you should pick a payment method:

    Credit/Debit card
    Payment method available worldwide. payment assured with, MasterCard, American Exprés. COCANATURAL does not in any way keep your card detailsBanking transfers: We have the bank account “la Caixa” in Spain to receive payments within the European Union. If you decide to pay for you order through a bank transfer: you will need to have the following details of an international bank account.
    IN EUROS (for the EU)
    Bank: LA CAIXA (Gran Via 31, 20001 San Sebastian – SPAIN)
    Account: 2100 – 3664 – 59 – 0700005332
    Account name:  “Inkanatura World Peru Export SAC”
    IBAN: ES0921003664590700005332Bic/Swift: CAIXESBBXXX

    IMPORTANT: Putt he Order Code in the transfer concept

    (Countries outside the EU, such as Switzerland, Australia, etc. apply an additional charge of € 15.00 per receipt, which must be added to the transfer.)

    Western Union:
     An automated message will be sent to your email with payment information link, after completing your order.
    After choosing the payment method, you must confirm your order and place your order with the “Next” button; you will be directed to the verification page; You have to check again that all information is correct and gives you click the “Confirm Order” button.
    1. If you made a transfer may write to websales@cocanatural.comor call during office hours  5 GMT at (+511) 343-9678 Bank transfers will be reviewed daily.
    2. It usually takes between 1-3 business days to process your order.
    3. Once the order is shipped we will update the tracking numbers so you can track your order using this link. Deliveries are made through its national postal service and usually takes 3-5 weeks to arrive, depending on the customs control and traffic sent to your country.

If you have any questions, please do not hesítate in asking

Office Phone: 511 343 9678